HOW DO I NAVIGATE AND REVIEW MY ORDERS?
This article explains how to find orders in your back office, read their status, and take action when an order needs attention.
In this article
- Navigate to Orders
- Review an order in detail
- Understand order statuses
| Audience: | Business admins monitoring pharmacy orders placed for clients | |
| Where in the portal: | Left sidebar > Orders |
Navigate to Orders & Review
- Navigate to Orders from the left sidebar.
- The Orders list shows all orders placed through your account, sorted by date by default.
- Use the filter controls at the top to narrow by status, date range, or order type.
- Click any order row to open the order detail view.
Understand Order Statuses
| Status | What it means | |
|---|---|---|
| Processing | Order received and being prepared by the pharmacy. Allow one to two business days. | |
| Shipped | Order dispatched. A tracking number will be available in the order detail view. | |
| Delivered | Order confirmed as delivered to the address on file. | |
| Exception | An issue has been flagged. Contact support with the order number. |
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